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Shipping

Last update on: January 2026

We currently ship within the UK and normally shipped via Fedex or UPS. A signature is required on receipt of the package, so please make sure someone will be in to receive it.

Delivery time

We are a small and busy studio but try our best to deliver promptly.
All orders are normally shipped from the UK within 3-5 working days.

The District is not responsible for any delay that results from an incorrect address, holidays or by incidents beyond our control.

Shipping costs

The system will automatically calculate the shipping cost depending on the volume, weight and destination of the products purchased.

Example rates:
UK: £5

Returns

If, for whatever reason, the customer is dissatisfied with a product bought directly from The District, the purchase may be exchanged or returned.

To return or exchange an item, please email us with your order number, details of the item to be returned, and the reason for its return. The customer must inform The District within 7 days of their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender.

The District Ltd.
23-25 Gwydir St, Unit 2
Cambridge CB1 2LG
United Kingdom

All returned items must arrive unused and in the original packaging. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable– within 30 days.

Damaged items

If any item arrives in a less than perfect condition, please notify us immediately at [email protected]. We will do our best to remedy the situation as quickly as possible.

The customer should only accept packages without visible signs of wear and tear. If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature. If product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained.

The customer must inform The District within 7 days of their intention to return the item. The package must then be shipped within a further 14 days.